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end users. Terveystalo provides
occupational healthcare services for over 27,000 companies in Finland, which have approximately 670,000
occupational health customers.
Revenue from corporate customers
for 2022
increased by 6.2% and amounted to EUR 511.7 (481.7) million. Revenue from preventive
occupational health services
1)
as well as acute infection and other illness-related appointments increased year
-on-year.
The revenue from
laboratory services declined substantially year-on-year
as COVID-19 testing decreased. Approximately
265,000 (350,000) COVID-19 tests
were performed for corporate customers
during the year, a decrease of
25% year-on-year.
The average prices of tests decreased year-on-
year. The revenue
from surgical operations and imaging services grew year-on-year.
The revenue for well-being services
2)
approximately 10% year-on-year.
The growth continued to be strongest in mental well-being services. Digital occupational
health
appointments grew by 39% year-on-year and exceeded
1,100,000 (793,000) appointments. The number of end customers in occupational
healthcare increased year-on-year.
1)
The statutory task of occupational healthcare
is to prevent work-related adverse health effects.
Preventive services include, for example,
workplace surveys to examine the
conditions and exposures at the workplace;
health examinations; suggested
measures to improve work conditions and to promote
the employees’ ability to work; guidance and
counselling; participation in the planning and implementation
of measures that maintain workability
promotion of coping at work and, when necessary,
referrals to rehabilitation in
case of reduced work ability; guidance in first aid preparedness
at the workplace; and assessment and monitoring of
the quality and impact of occupational healthcare activities.
2)
Well-being services include, for example,
physiotherapy, mental well
-being services (psychologists and psychotherapists),
nutritional therapy, workability
coaching, and massage
services.
Private customers
Private customers are Terveystalo’s
second-largest customer group. Private customers include private individuals and families. The
company’s strong brand, easy access to services without
long waiting times, extensive service portfolio for private customers, families, and
senior citizens, and personalized digital services give Terveystalo
a competitive edge over other private operators and public healthcare
services and encourage customers to invest in their health. Services for private customers
are paid for either by the customers themselves or
by their insurance companies.
Revenue from private sector customers
for 2022 increased by 1.9% year-on-year and amounted to
EUR 339.4 (333.2) million. The number
of appointments grew year-on-year.
Short care chains, acute medical care, and general practitioner
services were emphasized in the sales
mix during the year. The growth
of revenue was restricted by limited supply.
Appointments relating to various acute infections
and ear,
nose, and throat diseases grew year-on-year.
The revenue from specialist medical services in fields such as orthopedics, gynecology,
and
dermatology grew year-on-year.
The revenue from laboratory services declined substantially year-on-year
as COVID-19 testing decreased.
Approximately 23,000 (86,000) COVID-19 tests were
performed for private customers during the
year, a
decrease of 73% year-on-year.
The
revenue from imaging services was flat year-on-year.
The revenue from surgical operations grew
substantially year-on-year
due to strong
revenue from
insurance companies. The revenue from well-being services, such as mental well-being and physical
therapy services, grew
5% year-on-year.
Demand for oral health services returned
to growth during the second half of the year and revenue grew slightly year
-on-
year.
The number of digital appointments decreased by 22% year-on-year
and was approximately 84,000 (108,000).
Public sector customers
Terveystalo’s
s public sector customer group consists of Finnish public sector organizations. Terveystalo’s
s broad nationwide platform,
digital offering, good reputation, and established brand, as well as its thorough expertise and experience
in healthcare services throughout
the chain of care, make Terveystalo
an attractive partner for the public sector. The
services offered to public sector customers include full
and partial outsourcing, healthcare staffing services, specialized care services, other healthcare services as well as occupational health
services for municipalities, municipal federations, and hospital districts. Occupational health services covered approximately
90,000 persons.
Revenue from public sector customers for 2022
increased by 4.1% year-on-year and amounted to EUR
315.2 (302.8) million.
Revenue from the outsourcing business increased by 0.9% to EUR 122.2 (121.1) million. The revenue growth
came mainly from the child
welfare services business.
Revenue from staffing services increased by 2.4% to
EUR 89.8 (87.6) million. The demand for staffing services remained strong, but the
growth of revenue was restricted by the limited supply of physicians.
The demand for nurse staffing services also remained strong,
even
though the demand for services related to COVID-19 decreased.